Required Items
- Device with MS Verifier app installed.
- Camera permission enabled for the MS Verifier app.
Instructions
1. To complete an identity check using the scan option in the MS Verifier app, select the Full ID check reader under What are you checking?, then tap the Scan button to begin.
2. The Scan the resident's QR code screen will appear for you to scan the QR code on the customer’s device.
3. The Waiting for approval... screen displays while the customer verifies their credentials on their device.
4. After they approve sharing their verification info, the results for their ID check will be displayed. Be sure to compare the credential's photo to the person using it.
- If the picture doesn't match, treat the ID as not belonging to them and ask for another form of ID, following your normal policy.
5. You may select the Close or Scan Next button to proceed.
- Passing (green) results will automatically close after a few seconds.
Additional Information
If the customer does not verify their credential within 5 minutes, the reader will show a No Response screen.
If the camera permission is not enabled on your device, the reader will display a Camera access is off screen once you hit the Scan button. Select the Open Settings button to navigate to your device's settings and enable the camera permission. After enabling, return to the MS Verifier app to try again.